Amber Mejia

My name is Amber Mejia, and I am a dedicated Customer Care professional with over six years of experience at TTEC. I take pride in achieving a remarkable 95% customer satisfaction rate, which reflects my commitment to enhancing customer loyalty and service quality. My exceptional problem-solving abilities and time management skills have enabled me to address complex issues efficiently, ensuring that customers receive the support they need.

In my most recent role as an Office Manager at Straightline Renovation LLC, I successfully managed daily office operations, leading to a 15% increase in efficiency. I coordinated schedules and meetings that improved team productivity by 10%, and I implemented a new filing system that reduced document retrieval time by 25%. My focus on budget management resulted in annual cost savings of $10,000, showcasing my ability to contribute positively to the organization's bottom line.