Open to opportunities

Amber Marcrum

@ambermarcrum

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Results-oriented Compliance Analyst with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that values compliance and customer service excellence, with opportunities for growth and mentorship.

I am a results-oriented Compliance Analyst and Customer Service professional with over 10 years of experience in the insurance and banking sectors. My career has been marked by a commitment to delivering high-level customer support and conducting thorough risk analysis. I have a proven ability to resolve complex regulatory and consumer issues, build strong business relationships, and foster customer loyalty while driving competitive growth in compliance with industry regulations.

In my current role at Fortitude Re, I have achieved effective resolutions of consumer regulatory complaints through cross-functional collaboration. I proactively investigate and resolve compliance violations, ensuring adherence to regulatory updates and data governance policies. My leadership in process improvements and innovative solutions has been instrumental in enhancing compliance and operational efficiency, while I also take pride in mentoring junior team members and new hires to foster a culture of excellence.

Experience

Work history, roles, and key accomplishments

Current

Compliance Analyst

Current

Fortitude Re

Mar 2019 - Present (6 years 4 months)

Achieved effective and compliant resolution of consumer and regulatory complaints through cross-functional collaboration. Proactively investigated and resolved insurance compliance violations, ensuring adherence to regulatory updates and data governance policies.

Regulatory Compliance Risk Analysis Data Governance Stakeholder Engagement Process Improvement

Customer Service Representative III

AIG - Fortitude Re

Aug 2014 - Present (10 years 11 months)

Proactively resolved customer inquiries regarding products, services, and company information, achieving high customer satisfaction. Collaborated effectively with cross-functional teams (management, sales) to analyze customer needs and deliver tailored solutions.

Customer Service Cross Functional Team Management Customer Feedback Analysis Data Tracking

Business Care Representative

SunTrust Banks

May 2008 - Present (17 years 2 months)

Consistently exceeded client service expectations, resolving complex account inquiries and complaints within established SLAs. Proactively identified and capitalized on sales and referral opportunities to drive revenue growth.

Client Services Account Management Sales Consultative Sales

Customer Services Representative

Fort Sill National Bank

Jan 2007 - Present (18 years 6 months)

Processed high volumes of customer loan applications and financial transactions (cash, check). Provided expert advice on diverse banking products and services, driving sales.

Financial Products Sales Customer Onboarding

Education

Degrees, certifications, and relevant coursework

Nashville State Community College

Associate of Science, Business Management

Focused on developing a strong foundation in business principles and management strategies. Gained practical skills in various aspects of business operations and administration.