At ServiceNow, I designed and shipped task-dependency management with server-side validation and RESTful APIs across web and mobile clients. I also contributed a conversational workflow that helped 500+ agents manage dependencies in natural language, cutting data-inconsistency incidents 40% and task-resolution time 15%.
I improved scheduling and template-management workflows, and automated a part-sourcing pipeline that eliminated 30% of manual steps. I also wrote 200+ JUnit tests and remediated failing integration tests, reducing the flaky-test rate from 35% to under 5%.
I built custom MCP servers that expose internal APIs to LLM agents, reducing incident-triage time by about 35%. In my Heat Pump Bill Impact Tool project, I developed a full-stack app with an event-driven Azure pipeline; my M.Tech thesis explored multimodal conversational agents.
