At ServiceNow, I design and develop backend services and platform capabilities for enterprise workflow products. I contribute to AI-agent infrastructure and multi-LLM integrations, including prompt orchestration and reliability controls.
At Freshworks, I built and maintained backend services for customer-facing SaaS products. I improved performance through query optimisation, caching, and database indexing, reducing P99 latency by approximately 40% and doubling throughput.
Earlier, I developed backend services and APIs at HashedIn by Deloitte and Zoho Corporation. My work included optimising request processing, building secure credential-management capabilities, and supporting production reliability.
