Amara Nadine

I’m an Operations & Fulfillment Specialist with 5+ years of experience in e-commerce and omnichannel operations, focused on driving measurable efficiency while protecting customer experience. I’ve built data-driven workflows that turn operational friction into scalable performance.

At Omni Digitama Internusa (Ruparupa), I manage high-volume fulfillment operations end-to-end—from order processing to warehouse, delivery, and return. I consistently maintain SLA at ≥98%, with 98% fulfillment accuracy, while keeping delivery delays below 2%.

I specialize in process improvement and automation. I reduced order-to-courier-ready time from 1 day to 2 hours, optimizing SAP–Warehouse Dashboard integration to cut data transfer time from 2 hours to 30 minutes (75% faster), and I automated return and refund workflows to move processing from 7 days to within 24 hours.

I thrive cross-functionally, collaborating with IT, Product Management, UI/UX, business units, marketplace teams, and the DC warehouse to resolve issues quickly and maintain operational stability. Recognized as “Best Employee” (2022) and an “Internal Ambassador” (2025), I also support team capability-building as an internal trainer.