Amany Ahmed

I am a dedicated and detail-oriented Technical Support Specialist with three years of hands-on experience at Etolv, a software company. I specialize in troubleshooting client issues, training users on system functionality, and managing support workflows to ensure timely resolution.

At Etolv, I created and managed tickets using Trello, coordinated assignments to back-end and front-end teams, and collaborated closely with developers to follow issues through to resolution. I also performed post-fix testing to verify solutions and communicated outcomes to clients to ensure satisfaction and closure.

My technical toolkit includes ticketing systems such as Trello and Jira, GitHub and version control, testing and quality assurance practices, and proficiency with Microsoft Office. I pair these tools with strong communication, time management, and problem-solving skills to deliver reliable client support.

I am seeking a remote Technical Support role where I can leverage my customer-service orientation, technical troubleshooting experience, and collaborative approach to help a product team improve client satisfaction and operational efficiency.