@amantripathi2
Process Associate at Genpact India Pvt. Ltd. investigating risk-related customer queries and account activity.
IndiaAt Genpact India Pvt. Ltd., I analyze and investigate risk-related customer queries using internal client tools.
I review customer accounts and transactions to identify potential risks and policy violations.
I collaborate with cross-functional teams to resolve complex cases while meeting productivity, accuracy, and compliance standards.
I also maintain confidentiality when handling sensitive customer information. My work includes risk analysis, investigation, and client tool management.
Work history, roles, and key accomplishments
Analyze and investigate risk-related customer queries using internal client tools. Review customer accounts and transactions to identify potential risks and policy violations, and collaborate with cross-functional teams to resolve complex cases.
Degrees, certifications, and relevant coursework
Bachelor of Science, Science
Bachelor of Science degree from Rashtrasant Tukdoji Maharaj University, completed in October 2024.
Intermediate, General Studies
Intermediate qualification from Sindhi Hindi Junior College, completed in August 2022.
High School, General Studies
High School qualification from St. Mary’s Inter College, completed in May 2019.
Software and tools used professionally
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