Aryan Burman

At Genpact, assigned to a global e-commerce platform’s Customer Trust & Support function, I audited and resolved 1,000–1,200 transaction cases each week.

I sustained 98% SLA compliance and a 99.5% documentation audit pass rate while investigating transaction and account issues with 95%+ accuracy.

I use root-cause analysis to turn investigation findings into process and policy corrections, reducing false positives by 15% and repeat issues by 25%+. I also partner with Risk Analysts, Engineers, and Product teams to flag workflow quality gaps affecting 10M+ users.

I’ve trained 10+ new investigators on quality standards, troubleshooting, and documentation practices. Alongside my risk operations work, I bring experience leading campus events, teams, and a student venture.