@sanilaa
Site Reliability Engineer at Juniper Networks (Tech Mahindra) managing cloud infrastructure and production systems.
IndiaAt Juniper Networks (Tech Mahindra), I manage cloud infrastructure using AWS, GCP, and Kubernetes, and automate provisioning with Terraform and Ansible.
I maintain Prometheus and Grafana monitoring, respond to production incidents, and work on root cause analysis and permanent fixes.
At Everseen INC, I supported AI-based video analytics applications for retail clients, managing monitoring, troubleshooting, and deployments with Jenkins, Docker, and Kubernetes.
Work history, roles, and key accomplishments
Managed and optimized production environments for Juniper Networks, focusing on cloud infrastructure, monitoring, and incident response. Implemented IaC, CI/CD, and data processing pipelines to ensure reliability and scalability.
Everseen INC
May 2019 - Jan 2022 (2 years 8 months)
Provided technical support for AI-based video analytics applications, managed monitoring, troubleshooting, and deployments. Utilized Jenkins, Docker, Kubernetes, and AWS services to maintain applications.
Mphasis Ltd
Apr 2018 - Jan 2019 (9 months)
Provided level one troubleshooting and managed queries for U.S. insurance clients via calls, emails, chat, and web tickets. Resolved desktop and application issues remotely and escalated to L2 engineers when necessary.
Served as first point of contact for U.S. and U.K. clients, providing first-level troubleshooting for routers and internet devices. Managed service tickets, escalations, and follow-ups while maintaining high customer service standards.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Mechanical
2010 - 2017
Grade: 58%
Bachelor of Engineering in Mechanical from Savitribai Phule Pune University, completed in 2017 with 58%.
H.S.C., Electrical Engineering
2008 - 2009
Grade: 76%
H.S.C. in Electrical Engineering from Amravati University, completed in 2009 with 76%.
Software and tools used professionally
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