At Travelers Insurance, I lead sensitive workplace matters from intake and investigative planning through interviews, evidence analysis, and resolution. I advise leaders and HR partners on complex employee concerns, translating facts, policy considerations, and organizational risk into practical recommendations.
I partner with Human Resources, Employee Relations, Legal, Security, and business leaders to support fair, consistent, and defensible outcomes. I also coach leaders through performance and conduct concerns, documentation, accountability, and difficult conversations.
At PowerPhone / Total Response, I advised organizations on crisis communication and employee-response protocols, and designed and delivered training for leaders and frontline employees. I adapted learning content and facilitation to varied audiences and operational needs.
As Director of Materials at Accel International, I partnered with executive leadership and HR on workforce planning, employee development, performance expectations, and policy implementation. I also led cross-functional process and systems improvements, including ERP implementation; earlier, as a Police Officer at New Britain Police Department, I conducted investigations and served as a certified police academy instructor and union steward.
