ATAmanda Turner
@amandaturner
Dedicated dental and medical professional with extensive call center experience.
United StatesWhat I'm looking for
I am a dedicated professional with extensive experience in dental and medical call center operations. Over the past few years, I have honed my skills in patient communication, appointment scheduling, and insurance verification while working with various healthcare providers. My role at North American Dental Group allowed me to manage over 100 calls daily, ensuring that patients received the best possible care and support.
Prior to my current position, I served as a Front Office Medical Assistant, where I was responsible for checking in patients, documenting procedure codes, and administering injections. My experience in long-term care as a Certified Nursing Assistant further solidified my commitment to providing compassionate care. I thrive in fast-paced environments and am adept at using various software tools to enhance operational efficiency.
Experience
Work history, roles, and key accomplishments
Dental Call Center Representative
North American Dental Group
Nov 2022 - Dec 2024 (2 years 1 month)
Managed over 100 daily calls for 27+ dental offices, including Orthodontics, General Dentistry, Endodontics, and Oral Surgery. Responsibilities included scheduling appointments, verifying insurance, explaining treatment plans, and processing payments.
Front Office Medical Assistant / Receptionist
Dr. Annapurna & Subrahmanya Bhat, M.D.
May 2021 - Nov 2022 (1 year 6 months)
Managed patient check-ins, insurance verification, co-pay collection, and follow-up scheduling. Documented procedure codes, submitted insurance claims, and administered injections.
Certified Nursing Assistant & Staffing Coordinator
Heritage Inn of Barnesville
Jul 2020 - May 2021 (10 months)
Provided direct patient care, including ADLs, documented vitals, charted medications, and updated care plans. Managed staff shifts and coordinated patient admissions/discharges and transportation.
Customer Service Representative / Dispatcher
Tucker Communications
Feb 2016 - Jul 2020 (4 years 5 months)
Answered 80+ calls daily, scheduled service technicians, and recorded job details. Collected customer payments, logged returned equipment, and managed technician routes.
Education
Degrees, certifications, and relevant coursework
Alison Online
Certification, Dental Administration & Office Management
Currently enrolled in an online program focusing on dental administration and office management to enhance skills in the dental field.
Southern Crescent Technical College
Certificate, General Studies
Completed a program in General Studies, providing a foundational education across various subjects.
Lamar County High School
High School Diploma, General Studies
Graduated from Lamar County High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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