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AMANDA METZGER

@amandametzger

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Senior Accounting Manager driving accuracy, compliance, and operational efficiency.

United States

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What I'm looking for

I seek a finance leadership role where I can strengthen controls, optimize accounting processes, mentor teams, and drive accurate, compliant financial reporting in a collaborative, improvement-focused environment.

I am a results-oriented Senior Accounting Manager with deep expertise in GAAP, financial reporting, and payroll management, committed to delivering accurate, compliant financial statements and improving operational efficiency. I have led accounting teams, managed audits, and secured sensitive financial data while implementing process improvements.

My background includes roles as Accounting Manager, Controller, Trainer, and Budget Analyst across public and private sectors, where I improved record accuracy by 20%, reduced processing time by 15%, and reduced accounts receivable balances by 18%. I am proficient with QuickBooks Online, Oracle/AS400 environments, and multiple accounting systems.

I hold a Master’s Degree in Finance and Financial Management Services (4.0) and a B.S. in Applied Business, and I seek to apply my leadership, systems expertise, and process-improvement focus to help organizations strengthen controls, streamline accounting operations, and support strategic decision-making.

Experience

Work history, roles, and key accomplishments

Accounting Manager

Williamson Advisors

Feb 2024 - Aug 2024 (6 months)

Facilitated client onboarding and restored/cleaned accounting records, improving accuracy by 20% and implementing new project accounting procedures that reduced processing time by 15%. Managed and trained the accounting team to ensure timely completion of projects and adherence to financial protocols.

GAAP General Ledger Reconciliations Payroll Processing Quickbooks Online Financial Reporting Team Leadership Process Improvement

Accounting Specialist

Intuit

Jan 2021 - Feb 2024 (3 years 1 month)

Assisted clients with tax preparation and QuickBooks setup, increasing client tax preparation accuracy by 25% and improving payroll setup efficiency for over 50 small businesses by 30%. Corrected categorization errors and enhanced overall record accuracy.

Quickbooks Online Tax Preparation Payroll Account Reconciliation client support Process Improvement

Trainer

Sitel At Home

Sep 2021 - May 2023 (1 year 8 months)

Trained 20 agents on Medicare and insurance product sales, developed training materials, and increased monthly sales revenue by 5% while improving personal property insurance sales by 10% through consultative sales coaching.

Training Development Coaching & Compliance Performance Monitoring Sales Enablement QA Reporting Customer Engagement

Quality Analyst

Sitel At Home

Sep 2020 - Dec 2020 (3 months)

Reviewed agent calls and delivered weekly training to improve service quality, increasing customer satisfaction by 8% and overall service quality by 10% through targeted feedback and process recommendations.

Quality Assurance Training Delivery Performance Analysis Reporting Customer Satisfaction Coaching Process Improvement

Fraud Investigator

Sitel At Home

May 2020 - Sep 2020 (4 months)

Processed disputes for 800 credit unions and assisted customers with lost/stolen cards, reducing fraud-related risk by 15% and improving workflow efficiency by 5% through enhanced investigative processes.

Fraud Investigation Dispute Resolution Data Analysis Case Management Reporting

Controller / Accounting Manager

Hamm, Milby & Ridings

May 2019 - Mar 2020 (10 months)

Supervised accounting staff and improved accounting controls across payables, receivables, insurance billing, and payroll, reducing AR balances by 18% and increasing operational efficiency by 25%. Managed month-end close and compliance audits.

Month End Close Accounts Receivable Accounts Payable Payroll Internal Controls Financial Reporting Audit Team Supervision

Budget Analyst

Accountemps – Berea College

Dec 2014 - Feb 2015 (2 months)

Supported grant budgets up to $95,000, reconciled grant expenses, and improved budget reconciliation accuracy by 20% through detailed expense tracking and reporting.

Budgeting Grant Management Reconciliations Expense Reporting Forecasting & Compliance