Tiflux Sistema de Gestão

At Tiflux, we are revolutionizing IT service management through groundbreaking technology. Founded in 2017 and headquartered in Joinville, Brazil, Tiflux is an IT solutions startup dedicated to advancing help desk, service desk, IT quality, SaaS, IT automation, and IT management services across Latin America. Our innovative platform is designed to streamline the planning, monitoring, and optimization of various operational workflows, empowering organizations to enhance their efficiency, reduce operational costs, and achieve their strategic goals. We provide a comprehensive suite of tools including remote management, contract management, ticket management, and monitoring solutions that aid in productivity and control IT assets for service providers, software houses, and internal IT departments. Tiflux enables businesses to set their own brand, color, and URL with our white-label plan, fostering greater customer confidence. Our platform integrates seamlessly with existing systems, offering customizable dashboards and reporting tools to cater to specific user needs. Key features include real-time monitoring, data integration with ERP and SCADA systems, automated reporting, predictive analytics utilizing machine learning, and alerts for anomalies.

Through our Service Desk's smart agent, users can monitor customer assets and receive personalized attention notifications. Our technology allows technicians to remotely control computers directly from the Tiflux platform, effectively troubleshoot issues, and maintain managed computers in optimal condition. We are committed to continuous innovation, as demonstrated by our integration of Splashtop remote access software to offer a real-time remote access streaming protocol. This partnership, born from a global survey of over 20 potential partners, underscores our dedication to providing high-quality remote access and support. Tiflux is also expanding its technological capabilities by incorporating AI, with features like audio transcriptions in chat. Our platform supports various methods for opening service requests, including WhatsApp integration, email, a client panel (portal), a remote access agent, web forms, a mobile app for both clients and technicians, and chat integration for websites and software. We are focused on helping companies organize their service flows with integrated tools and management indicators, providing executive, performance, and profitability reports to assist in decision-making. Tiflux is dedicated to helping businesses transform their customer service and IT management, driving significant improvements in productivity and customer satisfaction.