Amanda Leigh
@amandaleigh1
Experienced Lead Victim Advocate with a strong crisis intervention background.
What I'm looking for
I am an experienced Lead Victim Advocate dedicated to assisting victims of domestic violence, sexual assault, and human trafficking. My background includes extensive work in crisis intervention, where I have demonstrated leadership and compassion in high-pressure situations. I have a proven track record of improving work processes and training, ensuring that my team is well-equipped to support those in need.
Throughout my career, I have coordinated emergency response communications, streamlined call prioritization protocols, and provided on-call support to victims. My ability to build trust and rapport with clients has been essential in delivering effective advocacy and support. I am committed to connecting individuals with community resources and facilitating their journey towards recovery and empowerment.
Experience
Work history, roles, and key accomplishments
911 Telecommunicator
Kyle Police Department
Feb 2025 - Present (4 months)
Coordinated emergency response communications between multiple agencies, ensuring precise information relay and optimal resource deployment for critical incidents. Streamlined call prioritization protocols, reducing response times and enhancing dispatch efficiency during high-volume periods. Orchestrated real-time incident tracking systems, enabling precise resource allocation and enhanced situati
Lead Victim Advocate
Working Against Violence, Inc. (WAVI)
Apr 2022 - Sep 2024 (2 years 5 months)
Demonstrated leadership to advocates, making improvements to work processes and training while providing information on agency services. Supported crisis intervention and advocacy for victims of domestic violence, sexual assault, and human trafficking, including emergency room response. Built trust and rapport with victims by remaining calm and compassionate, and connected individuals with relevan
Legal Secretary
Bangs McCullen Law Firm
Jan 2022 - Apr 2022 (3 months)
Prepared and processed legal documents such as summonses, subpoenas, complaints, and appeals, ensuring accurate and timely submission. Organized and maintained law libraries, documents, and case files, while managing phone calls and scheduling appointments. Attended legal meetings to take notes and handled invoicing for clients and expenses.
Customer Care Specialist
American Logistics Company
Apr 2021 - Jan 2022 (9 months)
Managed internal investigations into allegations of discrimination and sexual harassment, providing recommendations for remediation. Provided excellent customer service by de-escalating problematic customer concerns and managing a high volume of incoming calls professionally. Proficiently utilized multiple computer systems and applications daily, including Salesforce and Power Apps, for problem-so
Customer Service Agent
American Logistics Company
May 2020 - Apr 2021 (11 months)
Created schedules in NTS and dispatched drivers to various sites, ensuring work performance met company standards. Communicated daily with customers, clients, and workforce within the inbound call center to provide dispatch support for all reservation calls. Effectively resolved complaints issued by customers by employing excellent communication skills and providing exceptional customer service.
E-Commerce Specialist
Tabitha Sewer, LLC.
Jan 2020 - May 2020 (4 months)
Provided administrative support by handling communications, prioritizing mail, and typing all correspondence. Maintained inventory for all supplies to prevent shortages and coordinated project materials by managing physical and digital files. Planned events and department activities, and conducted photography for campaigns and advertisements for various companies.
Education
Degrees, certifications, and relevant coursework
Liberty University
Bachelor of Science, Criminal Justice: Strategic Intelligence
Currently pursuing a Bachelor of Science degree with a focus on strategic intelligence within the criminal justice field. Expected to graduate in May 2025, with minors in Psychology.
Warhill High School
High School Diploma, General Studies
Completed high school education and received a diploma in June 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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