Amanda Leigh

Coordinated emergency response communications between multiple agencies, ensuring precise information relay and optimal resource deployment for critical incidents. Streamlined call prioritization protocols, reducing response times and enhancing dispatch efficiency during high-volume periods. Orchestrated real-time incident tracking systems, enabling precise resource allocation and enhanced situati

Demonstrated leadership to advocates, making improvements to work processes and training while providing information on agency services. Supported crisis intervention and advocacy for victims of domestic violence, sexual assault, and human trafficking, including emergency room response. Built trust and rapport with victims by remaining calm and compassionate, and connected individuals with relevan

Prepared and processed legal documents such as summonses, subpoenas, complaints, and appeals, ensuring accurate and timely submission. Organized and maintained law libraries, documents, and case files, while managing phone calls and scheduling appointments. Attended legal meetings to take notes and handled invoicing for clients and expenses.

Managed internal investigations into allegations of discrimination and sexual harassment, providing recommendations for remediation. Provided excellent customer service by de-escalating problematic customer concerns and managing a high volume of incoming calls professionally. Proficiently utilized multiple computer systems and applications daily, including Salesforce and Power Apps, for problem-so

Created schedules in NTS and dispatched drivers to various sites, ensuring work performance met company standards. Communicated daily with customers, clients, and workforce within the inbound call center to provide dispatch support for all reservation calls. Effectively resolved complaints issued by customers by employing excellent communication skills and providing exceptional customer service.

Provided administrative support by handling communications, prioritizing mail, and typing all correspondence. Maintained inventory for all supplies to prevent shortages and coordinated project materials by managing physical and digital files. Planned events and department activities, and conducted photography for campaigns and advertisements for various companies.

Currently pursuing a Bachelor of Science degree with a focus on strategic intelligence within the criminal justice field. Expected to graduate in May 2025, with minors in Psychology.

Completed high school education and received a diploma in June 2019.