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Amanda Jones

@amandajones4

Support Analyst with Medicare enrollment and Progressive insurance support experience, known for 94–100% weekly quality reviews.

United States

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What I'm looking for

I’m seeking a Support Analyst role at OPENLANE where I can investigate customer questions, explain complex information clearly, and document account activity accurately.

At TP, I translate Medicare benefits, coverage options, and enrollment requirements into clear guidance for customers. I research eligibility questions across multiple systems, document findings, and follow required workflows.

At Foundever, I supported the Progressive campaign by explaining insurance products and policy terms, maintaining CRM records, and resolving customer concerns. I earned 94–100% on weekly quality reviews and ranked among the campaign’s top sellers.

For a Medicare reference materials project, I organized complex training information into call flows and quick-reference guides while preserving required steps and disclosures. Earlier, at ARS, I managed customer accounts, maintained payment records, and negotiated payment arrangements.

Experience

Work history, roles, and key accomplishments

Current

Licensed Sales Agent, Humana Campaign

Current

Jul 2026 - Present (4 months)

Translate detailed Medicare benefits, coverage options, and enrollment requirements into clear guidance tailored to each customer. Research eligibility and coverage questions using multiple systems and reference resources, document findings accurately, and follow required workflows.

Medicare Customer Service Research Documentation Workflow Compliance

Licensed Insurance Agent, Progressive Campaign

Foundever

Jun 2024 - Aug 2026 (2 years 2 months)

Assessed individual needs and explained complex insurance products, policy terms, and coverage options in practical, understandable language. Used CRM systems to maintain client records, manage follow-up activities, and document customer needs while meeting quality and compliance requirements.

CRM Insurance Customer Service Quality Assurance Sales

Caregiver

Taylor's

Apr 2023 - May 2024 (1 year 1 month)

Provided care and support to clients, ensuring their well-being and comfort.

Caregiving Patient Care Empathy

Server Trainer / Server

Claim Jumper

Jan 2010 - Dec 2016 (6 years 11 months)

Trained new employees on procedures and service expectations, adapted explanations to individual learning needs, and worked with management to improve service quality.

Training Customer Service Communication Skills

Debt Recovery Specialist

ARS

Jun 2012 - Sep 2015 (3 years 3 months)

Managed a high volume of customer accounts, prioritized follow-up activities, and maintained accurate account and payment records. Negotiated realistic payment arrangements, explained contract terms and payment requirements, and de-escalated difficult conversations professionally.

Account Management Negotiation Customer Service Documentation