Amanda Dlamini
@amandadlamini
Experienced customer service and team leader specializing in operations and digital marketing.
South AfricaWhat I'm looking for
I am an experienced customer service and operations leader with a strong background in team management, client relations, and digital marketing. I have led out-of-hours teams, managed client and candidate complaints, and booked complex healthcare rosters within the NHS division.
My accomplishments include coaching and developing teams, designing out-of-hours workflow structures, booking over 1,000 hours, and delivering training as a product trainer and team leader. I pair hands-on operational execution with digital marketing skills like Google AdWords, SEO, and website building to drive client results.
I bring strengths in administration, data capture, call handling (inbound/outbound), and resilience skills such as self-awareness, effective listening, and empathy. I seek roles where I can lead teams, improve processes, and apply both service and digital marketing expertise.
Experience
Work history, roles, and key accomplishments
Out of Hours Team Manager
Onecall24 Healthcare Recruitment Agency
Feb 2022 - Present (3 years 8 months)
Managed out-of-hours team for healthcare bookings, coordinating rostering across NHS divisions and care homes while resolving client and candidate complaints and booking 1,000+ hours.
Digital Marketing Consultant
Yellow Pages (Trudon Pty Ltd)
Jun 2019 - Jun 2022 (3 years)
Delivered digital marketing services including Google Ads, SEO, banner advertising and website building to drive client traffic and online visibility over a two-year contract.
Team Leader & Product Trainer
Merchant Group
Jan 2017 - Jun 2019 (2 years 5 months)
Led a sales team and delivered product training across campaigns, improving team performance and closing activities until campaign end.
Sales Consultant (Insurance)
Talk Sure SA
Jan 2011 - Dec 2015 (4 years 11 months)
Sold insurance products via inbound and outbound calls, employing closing techniques and customer care across a five-year campaign period.
Education
Degrees, certifications, and relevant coursework
Uni School College
National Certificate (NQF Level 4), Call Centre / Customer Service / Sales
2007 - 2007
Completed a National Certificate (NQF Level 4) in Call Centre / Customer Service / Sales in 2007 (6-month program).
Phoenix Secondary
Matric (Grade 12), General Secondary Education
Completed Grade 12 at Phoenix Secondary in 2005.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Amanda?
You can contact Amanda and 90k+ other talented remote workers on Himalayas.
Message AmandaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
