Amaka Maduka
@amakamaduka1
QA trainee applying manual testing and healthcare experience to validate HMO patient-registration workflows.
NigeriaWhat I'm looking for
In my HMO Patient Registration Testing Project, I analysed requirements and created positive and negative scenarios for registration workflows.
I designed test cases for fields, validation behaviour, and expected and actual results. I also practised documenting reproducible defects and applying severity and priority concepts.
Through independent QA training, I practised functional, regression, smoke, sanity, integration, system, and UAT testing, along with structured test-case writing and defect lifecycle steps.
At Blue Cross Hospital, I provide front-desk support, handle patient enquiries, maintain records, and escalate issues. My healthcare and HMO experience helps me understand user needs and real-world business processes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative / Front Desk Officer
Blue Cross Hospital
Jan 2025 - Present (1 year 9 months)
Provided front-desk and customer-facing support in a healthcare environment, handling patient enquiries and assisting users in navigating healthcare services.
Customer Service / Executive Assistant
Holy Trinity Hospital / AGIP
Jan 2024 - Dec 2025 (1 year 11 months)
Supported customers and assisted with administrative and executive tasks, managing communication and follow-up activities.
Administrative & HR Assistant
God's Apple City Hospital
Jan 2024 - Dec 2025 (1 year 11 months)
Supported administrative and HR-related activities within a hospital environment, assisting with documentation, records, and coordination.
HMO Officer
Broadland
Jan 2022 - Dec 2024 (2 years 11 months)
Supported HMO-related administrative and member-service processes, assisting with healthcare service coordination and customer enquiries.
Nurse
Broadland
Jan 2021 - Dec 2022 (1 year 11 months)
Provided healthcare support and interacted directly with patients, following established procedures and maintaining accurate information.
Education
Degrees, certifications, and relevant coursework
Federal College of Nursing
RN Nursing Training, Nursing Sciences
2019 - 2021
Completed RN Nursing Training in Nursing Sciences from 2019 to 2021.
Axamandard HMO
HMO / Customer Service Training, Customer Service
Completed HMO and Customer Service Training.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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