Halimat Sulaimon

I’m a detail-oriented QA Analyst with hands-on experience in manual software testing, user issue analysis, and application support within web-based environments. I focus on investigating user-reported issues, communicating clearly with technical teams, and ensuring smooth resolution of system problems.

As a Manual Software Tester (Volunteer) at 7even Oaks Ltd (UK), I supported identifying and resolving user-reported issues in web applications by documenting clear problem descriptions and steps to reproduce. I documented test results, system behavior, and observed issues in a structured format to support decision-making, while simulating real user actions to validate functionality and uncover usability issues.

I tracked and updated issues using Jira to ensure proper follow-up and resolution, and I participated in team discussions to clarify requirements and improve user experience outcomes. I also contributed to improving system usability by highlighting recurring user pain points during testing cycles.

I bring strong customer support & issue resolution instincts, structured communication, and accurate documentation & reporting. With tools like Azure DevOps, Microsoft Excel/Word, Postman, Basecamp, and the ability to handle escalation and time management, I’m ready to help teams deliver high-quality experiences.