Looking for a job

nikhilesh rawat

@nikhileshrawat

Web Developer with project experience in eCommerce, including a client website with product listings, a shopping cart, and secure checkout.

Canada

Message

What I'm looking for

I’m looking to contribute to a fast-paced team and grow into a full-stack development role.

At Trevita Infotech, I developed basic responsive web pages using HTML, CSS, and JavaScript, and assisted with deploying internal web tools to testing environments.

I practiced debugging and manual testing, learned Git workflows, and participated in peer code reviews during my internship.

For a small business client, I designed and launched a tailored eCommerce website with dynamic product listings, a shopping cart, and secure checkout. I managed deployment and maintenance and trained the client to update products and monitor sales.

I recently completed a postgraduate degree in Web Development at Conestoga College. After working in customer support at Trinity Contact Solutions, I’m eager to contribute to a fast-paced team and grow into a full-stack development role.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Trinity Contact Solutions

Feb 2024 - Aug 2026 (2 years 6 months)

Managed 80-100 customer calls daily, assisting with account issues, service alerts, and technical troubleshooting. Escalated critical incidents and logged all interactions using Zendesk with 100% accuracy.

Zendesk Customer Support Troubleshooting Data Entry Communication Skills Problem Solving

Web Development Intern

Trevita Infotech

Feb 2023 - Aug 2023 (6 months)

Developed basic web pages using HTML, CSS, and JavaScript with responsive layouts. Collaborated with developers during sprint planning and retrospectives, and assisted in deploying internal web tools to testing environments.