Alvira De Villiers

Billing & Retentions Specialist | BDR Group
October 2025 – Present
• Manage end-to-end billing activities including invoicing, billing adjustments, credit notes, account reconciliations and billing queries.
• Prepare billing summaries, ageing reports and supporting information for month-end reporting.
• Monitor outstanding balances and support payment and collections processes.
• Manage customer c

• Managed billing processes for MRI Software verticals, ensuring accurate invoicing across multiple currencies.
• Collaborated with cross-functional teams to streamline billing operations and resolve client disputes.
• Analyzed revenue impacts from billing activities, contributing to improved financial reporting accuracy.

I excelled in financial administration, ensuring seamless operations and client satisfaction.

• Processed and allocated receipts on the financial system, maintaining accurate debtor accounts.
• Investigated and reconciled invoice discrepancies, reducing errors and improving accuracy.
• Collaborated with sales and technical teams to resolve issues, enhancing service delivery.

In my role at Centracom, I was responsible for overseeing the collections process and enhancing financial operations. I implemented new procedures that improved invoicing accuracy and reduced overdue accounts. Additionally, I managed a substantial portfolio, ensuring effective reconciliation and query resolution to maintain strong client relationships.

I played a pivotal role in leading a high-performing team of external debt collectors at Nedbank, driving significant improvements in client satisfaction and team productivity.

• Implemented a strategic plan that resulted in a measurable increase in client retention rates.
• Conducted thorough investigations to streamline processes, enhancing overall service delivery.
• Mentored team member

In my role at Nedbank, I focused on ensuring compliance with regulatory requirements while managing collections and customer queries. I effectively handled legal processes and negotiations, which led to improved recovery rates and minimized costs. My dedication to maintaining high ethical standards contributed to the overall success of the collections team.

In my role at Nedbank, I was responsible for overseeing legal compliance in personal loans collections, ensuring efficient management of attorney portfolios and customer queries. I successfully improved recovery rates while minimizing costs through strategic negotiations. My commitment to maintaining high ethical standards significantly enhanced the book value of outstanding repayments.

Issued Jun 2021

Issued Jan 2007 · Expired Nov 2008