Alvaro Gonzalez Fernandez
@alvarogonzalezfernan
IT support technician who troubleshot hardware, software, and network issues for independent clients, with customer service experience in international teams.
SpainWhat I'm looking for
As an IT Support Technician providing Independent Services, I troubleshot hardware, software, and connectivity issues. I configured computers, peripherals, routers, and Wi-Fi networks, and installed and maintained operating systems and applications.
I provided on-site and remote user support, following up on issues until resolution. My training includes diplomas in Network Computer Systems Administration and Microcomputer Systems and Networks.
At Sagardi Group in Amsterdam, I coordinated daily front-of-house operations and supervised the service team. I also handled customer inquiries, reservations, and complaints, and helped keep communication clear between the service team and kitchen.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Independent Services
Mar 2025 - Sep 2026 (1 year 6 months)
Troubleshooting hardware, software, and connectivity issues. Configuring computers, peripherals, routers, and Wi-Fi networks.
Sector Supervisor
ON City Resort All Inclusive Prime
Aug 2024 - Feb 2025 (6 months)
Coordinated daily operations and supervised the front-of-house team to ensure smooth and efficient service. Managed customer inquiries, reservations, and complaints, resolving issues professionally and promptly.
Part-Time Sales Agent
Action Accelerator Inc.
Mar 2024 - Jan 2025 (10 months)
Worked as a part-time sales agent, handling sales-related tasks and customer interactions.
Mâitre
Sagardi Group
Oct 2023 - Jul 2024 (9 months)
Coordinated daily operations and supervised the front-of-house team to ensure smooth and efficient service. Managed customer inquiries, reservations, and complaints, resolving issues professionally and promptly.
Education
Degrees, certifications, and relevant coursework
I.E.S. La Marisma
Higher Vocational Training Diploma, Network Computer Systems Administration
2021 - 2023
Higher Vocational Training Diploma in Network Computer Systems Administration (ASIR) from I.E.S. La Marisma, Huelva, from 2021 to 2023.
I.E.S. La Marisma
Intermediate Vocational Training Diploma, Microcomputer Systems and Networks
2019 - 2021
Intermediate Vocational Training Diploma in Microcomputer Systems and Networks (IT) from I.E.S. La Marisma, Huelva, from 2019 to 2021.
Colegio Salesiano
Compulsory Secondary Education, General Education
2015 - 2019
Compulsory Secondary Education (E.S.O.) from Colegio Salesiano, Huelva, from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Skills
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