Alma AñoraAA
Open to opportunities

Alma Añora

@almaaora

Sales Representative with expertise in customer retention and payment processing.

Philippines

What I'm looking for

I seek a challenging role in a dynamic organization that values customer engagement and retention.

With two years of dedicated experience as a Sales Representative and Retention Specialist, I have honed my skills in engaging with customers, particularly those aged 60 and older, to promote and renew newspaper subscriptions. My tenure at A Marketing Resources allowed me to develop a strong understanding of customer needs and effective sales strategies, which I now apply in my current role at SixEleven Global Services and Solutions.

In my current position, I manage credit card transactions and ensure secure payment processing over the phone, demonstrating my commitment to customer satisfaction and security. I pride myself on being a Certified Top Seller, consistently achieving over 90-100 outbound/inbound sales weekly. I am eager to leverage my expertise in sales and customer retention to contribute to a dynamic organization that values dedication and outstanding results.

Experience

Work history, roles, and key accomplishments

SS
Current

Sales Representative

SixEleven Global Services and Solutions

Dec 2022 - Present (2 years 6 months)

As a Sales Representative and Retention Specialist, I engaged with customers aged 60 and above to promote and renew newspaper subscriptions. My responsibilities included managing credit card transactions and ensuring secure payment processing, while also assisting customers with their issues and offering promotions.

Education

Degrees, certifications, and relevant coursework

University of Immaculate Conception logoUC

University of Immaculate Conception

Bachelor in Nursing, Nursing

2022 - 2023

Completed a Bachelor in Nursing, focusing on patient care, health assessment, and nursing practices. Developed skills in active listening, teamwork, and adaptability, preparing for a career in healthcare.

Tech stack

Software and tools used professionally

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Alma Añora - Sales Representative - SixEleven Global Services and Solutions | Himalayas