Looking for a job

Ally Barrios

@allybarrios

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I prevent and investigate fraud through customer profile reviews, pattern detection, and identity verification.

United States

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What I'm looking for

I'm looking to apply my fraud detection, data analysis, banking, and project planning experience to identifying suspicious activity, improving processes, and finding practical solutions to complex problems.

At JPMorgan Chase, I develop procedures to prevent, detect, investigate, and report fraudulent activity. I review customer profiles for suspicious changes, identify fraud patterns using specialized tools, and interview customers to verify identity and information.

I've also supported mortgage lending, payment processing, account management, and customer issue resolution at Pentagon Federal Credit Union, QVC, SWBC, Sarma, and J.Crew. My background includes project planning, data management, banking regulations, team training, hiring, and process improvement.

Experience

Work history, roles, and key accomplishments

Current

Fraud Analyst

Current

JPMorgan Chase

Mar 2022 - Present (4 years 6 months)

Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities. Reviewed customer profiles and utilized specialized software tools to detect patterns associated with fraudulent activity.

Fraud Detection Data Analysis Banking Regulations Account Management Payment Processing Customer Interviews

Mortgage Loan Care Representative

Pentagon Federal Credit Union

Oct 2020 - Oct 2022 (2 years)

Exceeded customer satisfaction by finding creative solutions to problems and de-escalating problematic customer concerns. Documented conversations and assisted customers with payments and payment plans.

Customer Service Problem Solving Documentation Payment Processing

Customer Service Representative

QVC

Aug 2019 - Feb 2020 (6 months)

Fielded customer complaints and queries, fast-tracking them for problem resolution. Reviewed customer account information and informed customers about billing procedures and payment options.

Customer Service problem resolution Billing Payment Processing

Lender Placed Operations

SWBC

Aug 2018 - Jan 2019 (5 months)

Called insurance companies to ascertain pertinent information regarding policies and payment for members. Examined claims, records, and procedures to grant approval of coverage.

Insurance Claims Processing Documentation Communication Skills

Mortgage Support Specialist

Sarma

May 2016 - Jan 2018 (1 year 8 months)

Verified income of borrowers and gathered credit information. Developed relationships with local real estate agents and maintained loan records.

Mortgage Credit Analysis Documentation Relationship Management

Customer Service Representative

J.Crew

Jun 2015 - Feb 2016 (8 months)

Educated customers on special pricing opportunities and company offerings. Fielded customer complaints and queries, fast-tracking them for problem resolution.

Customer Service problem resolution Order Management

Trainer/Supervisor of Operations

54th Street Bar And Grill

May 2013 - Jul 2015 (2 years 2 months)

Trained, mentored, and motivated employees to maximize team productivity. Developed initiatives for process improvement and recruited, interviewed, and hired talented professionals.

Training Mentorship Process Improvement Recruitment Interviewing

Education

Degrees, certifications, and relevant coursework

Bellevue University

Bachelor of Science, Business Analytics and Management

Pursuing a Bachelor of Science in Business Analytics and Management, expected to complete in August 2026.

Google

Google Analytics-Data Analytics Certification, Data Analytics

2023 - 2023

Earned the Google Analytics-Data Analytics Certification in July 2023.

University of Texas at San Antonio

Some College (No Degree), English-Professional Writing

Activities and societies: Honor Roll: Fall 2010-2012; Phi Kappa Chi Member; Completed coursework in technical writing, economics, business contracts & law

Completed some college coursework in English-Professional Writing, with no degree earned. Recognized on the Honor Roll from Fall 2010 to 2012 and was a member of Phi Kappa Chi.