At Fiserv, I led Professional Services delivery and managed portfolios exceeding $50M across banking technology implementations, conversions, integrations, and client engagements. I designed an Excel-based resource capacity and forecasting model to align staffing demand, available capacity, schedules, and prospective opportunities.
I also led teams delivering Managed Services for financial institutions, including back-office operations and hosted banking technology. I partnered with clients to transition technology and operational functions into Fiserv-managed service models, and delivered a conversion of 1.2 million loan accounts.
More recently, I led banking transformation and platform modernization programs, including post-acquisition core banking integration at First National Bank of Omaha and payment platform enhancements at PNC Bank. My work has included enterprise governance, testing, readiness, risk management, and executive reporting across banking, government, healthcare technology, and manufacturing.

