Allecia Francis

I’m a Remote Contact Center Agent who communicates complex information through phone, chat, and email while maintaining professionalism. I focus on resolving issues by translating concerns into clear, step-by-step solutions and keeping customers supported from start to finish.

In my recent role at the Westmoreland County Recorder of Deeds Office, I served as a Department Clerk reviewing and processing legal documents including deeds, mortgages, wills, and other recorded instruments. I verified critical details—signatures, dates, completeness, and required forms (including Statements of Value)—to ensure accuracy and compliance with state requirements.

I bring strong data-handling discipline from day-to-day work: I performed detailed data entry so information matched original legal documents, and I scanned, digitized, and indexed legal records in the document tracking system for organized, accessible documentation.

Earlier, as a Customer Experience Specialist at Walgreens, I responded to escalated customer concerns with professionalism and accuracy while maintaining organized records to support operations and reporting. I’ve also worked as a Remote Copyeditor at Dzanc Book, editing, proofreading, and fact-checking to strengthen clarity and credibility.