At NOVAR Intermediação e Serviços on the TIM project, I manage network operational controls, track technical requests, and monitor SLAs and incident escalations. I also support network analysts and contribute to national network mapping.
Previously, as an Analista Telecom at ACT Digital on the TIM project, I monitored network-operation requests, managed technical tickets, and reviewed telecommunications documentation.
At TELMAX Security, I prepared CCTV projects, configured electronic security systems, and implemented IP telephone systems. Earlier, I supported users, networks, and equipment at LINK Informática, EDUTEC Tecnologia da Educação, and SEGMIX Soluções de Tecnologia.
