Open to opportunities

Alina Simion

@alinasimion

Message

Data processing expert with strong customer support and analytical skills.

Romania

Message

What I'm looking for

I am looking for a role that combines technical expertise with a customer-oriented approach, offering opportunities for growth and collaboration.

I am a dedicated professional with extensive experience in customer support, complex data processing for artificial intelligence, and sales. My journey has taken me through dynamic environments such as Amazon MLS, Rcs-Rds, and ProAlpin, where I honed my analytical skills and developed excellent communication abilities. I take pride in my capacity to train and mentor new joiners, guiding them through annotation processes and ensuring they align with project standards.

Throughout my career, I have collaborated with cross-functional teams, leveraging advanced tools to achieve project goals efficiently. As a Subject Matter Expert at Amazon MLS, I processed complex data for natural language processing, identified and corrected errors, and conducted training sessions for new team members. My commitment to quality and continuous improvement led to a significant increase in data accuracy and quality, showcasing my ability to drive results in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Functional Annotation - SME

Amazon MLS

Jul 2021 - Jan 2025 (3 years 6 months)

As a Subject Matter Expert at Amazon MLS, I processed complex data for natural language processing, ensuring quality through error identification and correction. I provided training and support for new joiners, collaborated with various departments to enhance annotation processes, and developed comprehensive guides for team efficiency.

Natural Language Processing Quality Assurance Root Cause Analysis Cross Functional Collaboration Process Improvement Data Quality Technical Support Documentation

Spanish-ML Data Associate

Amazon MLS

Jan 2019 - Jul 2021 (2 years 6 months)

In my role as a Spanish Machine Learning Data Associate, I managed transcription and annotation workflows, ensuring compliance with guidelines and achieving KPIs. I trained new team members in Spanish annotation processes, facilitating their integration into the team.

Transcription KPIs Training Workflow Management Quality Control

Operator Call-Center

Rcs-Rds – Digi Mobil

Jul 2014 - Jan 2019 (4 years 6 months)

As a Call-Center Operator, I handled inbound and outbound calls, addressing customer inquiries and promoting products. I utilized a ticketing platform for issue resolution and provided training for new hires, ensuring high call quality and productivity.

Customer Support Ticketing Systems Training Communication Skills Problem Solving

Agent Vanzari

ProAlpin

Jul 2014 - Aug 2014 (1 month)

In my role as a Sales Agent at ProAlpin, I provided customer advisory services, managed online store content, and processed orders. I also conducted inventory management and authored promotional articles for the website, enhancing customer engagement.