@arlindrexhepi
Technical Support Agent at Sutherland Kosovo who supported customers with digital products across email, chat, and phone.
KosovoAt Sutherland Kosovo, I provided technical support for digital products, communicating with customers by email, chat, and phone.
At Bambus Group, I communicated with German-speaking customers by email and phone as a Customer Support Representative.
I studied Banking, Finance and Accounting at University of Prishtina and completed FIFO Accounting Training through Kosovo Tax Administration / Practitioner.
Work history, roles, and key accomplishments
Sutherland Kosovo
Oct 2019 - Oct 2024 (5 years)
Provided technical support for digital products and communicated with customers via email, chat, and phone.
Bambus Group
Communicated with German-speaking customers via email and phone.
Degrees, certifications, and relevant coursework
Bachelor Diploma, Banking, Finance and Accounting
2015 - 2018
Pursued a Bachelor Diploma in Banking, Finance and Accounting from 2015 to 2018.
FIFO Accounting Training, Accounting
Completed FIFO Accounting Training with the Kosovo Tax Administration.
Goethe Institut Language Certificate, Language
Earned a language certificate from the Goethe Institut.
FIFO Certificate, Accounting
Earned a FIFO Certificate.
Software and tools used professionally
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