Alicja Appah

Developed and delivered Learning & Development programs for international teams across EMEA, APAC, and AMER regions. Managed key learning initiatives including New Hire Onboarding, Team Lead Onboarding, and the STEP career development program.

Designed and developed training programs from scratch, including New Hire Onboarding, English Development, and Presenter Program. Led onboarding sessions and created interactive e-learning courses using WorkRamp and Canva.

Led an international team of customer support specialists, supporting daily work and helping achieve individual and team goals. Conducted one-on-one meetings, performance reviews, and coaching sessions.

Provided customer support in Polish and English via email, chat, and phone. Managed the Udemy Instructor Community and reviewed courses to ensure quality standards.

Negotiated campaign prices and communicated with influencers from initial contact to finalizing agreements. Managed corporate social media profiles and created weekly customer newsletters.

Responded to customer inquiries and provided assistance via phone, email, and chat. Assisted with flight reservations, booking changes, and cancellations.

Double Degree Master Program in Innovation Management, Entrepreneurship and Sustainability.

Double Degree Master Program in Innovation Management, Entrepreneurship and Sustainability.

Bachelor diploma in the field of management, major in business and administration, as part of the KEUDOS Double Degree Programme.

Bachelor diploma in the field of management, major in business and administration, as part of the KEUDOS Double Degree Programme.