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Alicia Greenwood

@aliciagreenwood1

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Enrollment Processor at Cognizant reviewing high-volume records and reconciling member data under HIPAA controls.

United States

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What I'm looking for

I’m seeking an entry-level accounting role where accuracy, confidentiality, and organized recordkeeping are essential.

At Cognizant, I review high-volume enrollment records, validate member data across systems, and reconcile mismatched information under HIPAA and internal controls. I also research complex cases and document resolutions.

My experience includes processing account applications and enrollments at WNS, handling billing and account inquiries at ibex Global, and verifying coverage, benefits, and claims at Cardinal Senior Care. I’m pursuing a Bachelor of Science in Accounting at Western Governors University and have studied financial statements, journal entries, and accrual and cash-basis accounting.

Experience

Work history, roles, and key accomplishments

Current

Enrollment Processor

Current

Cognizant

Aug 2026 - Present (2 months)

Review high-volume enrollment records and supporting documents to identify discrepancies, eligibility issues, and processing errors. Validate member data across systems, reconcile mismatched information, and maintain accurate transaction records under HIPAA and internal controls.

Data Validation Record Review HIPAA compliance Internal Controls Research Documentation

Licensed Insurance Agent

WNS

Jul 2025 - Aug 2026 (1 year 1 month)

Processed account applications and enrollments, verified required information, and followed regulatory requirements. Resolved complex account and service issues while maintaining customer satisfaction ratings above 95%.

Account Processing Regulatory Compliance Customer Service Issue Resolution

Customer Service Representative

ibex Global

Dec 2024 - May 2025 (5 months)

Handled 40+ daily inquiries involving accounts, service, and billing; documented each interaction accurately in CRM systems. Researched account concerns and explained charges, services, and next steps clearly to customers.

Customer Service CRM Billing Support Research Communication Skills

Insurance Verification Specialist

Cardinal Senior Care

Sep 2022 - Jan 2025 (2 years 4 months)

Verified insurance coverage, benefits, eligibility, claims, and authorization information before services were provided. Updated patient records, identified coverage discrepancies, and coordinated corrections with insurers and internal teams.

Insurance Verification benefits analysis Claims Processing Record Maintenance Coordination

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Accounting

Pursuing a Bachelor of Science in Accounting with an expected graduation in March 2027. Coursework includes Principles of Financial and Managerial Accounting, Introduction to Business Accounting, and Introduction to Business Finance.