Alicia Coley

Provided oversight and support for Revenue Cycle integrity and workflow processes using data analytics. Assured all established billing, systems, and process requirements were met to ensure timely and optimal reimbursement for vendors. Analyzed key performance indicator data to improve Revenue Cycle production and efficiency.

Responsible for all reimbursement issues and reporting any changes in reimbursement regulations. Prepared supporting documentation and worksheets for Medicare and Medicaid Cost Reports. Stayed abreast of current Medicare/Medicaid regulation changes and incorporated them into Cost Reporting.

Maintained an efficient and timely coding and billing process while ensuring accuracy and quality of coded, abstracted information and billed services. Coordinated day-to-day operations of the PPG Coding team to ensure all coding functions were performed timely and according to guidelines. Supervised all PPG CBO Coding staff.

Maintained automated log of scheduled patients and physician orders for departments within the hospital. Acted as a liaison between hospital, patients, and physician offices. Provided patient or physician office with medical prep instructions.

Managed incoming and outgoing calls providing direct customer service to over 12,000 customers. Provided upper level management of training to Tier 1 Specialist and coaching opportunities. Acted as bridge liaison between several Fortune 500 Companies.

Studied the principles and practices of supply chain management and logistics. Gained knowledge in areas such as procurement, operations, and distribution.