Open to opportunities

Alice Benicio

@alicebenicio

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Human Resources graduate with 8 years' customer service and administrative expertise.

Spain

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What I'm looking for

I am looking for a role where I can apply HR and administrative expertise in a collaborative, growth-oriented company with opportunities for professional development.

I am a Human Resources graduate with eight years of experience in customer service, administrative support, and payroll management across hospitality, call center, real estate, and healthcare settings.

I have a proven record of meeting sales and customer retention goals, managing billing and contracts with confidentiality, and delivering attentive service in high-volume, multicultural environments.

My technical proficiencies include Microsoft Office (Excel, Word, PowerPoint) and administrative systems; I couple these with strong communication, problem-solving, and teamwork skills to add tangible value to teams.

I am seeking to grow professionally in a forward-thinking organization where I can contribute my organizational strengths, client-facing experience, and HR foundation to support operations and people initiatives.

Experience

Work history, roles, and key accomplishments

Hostess

Tatel Restaurant

Jan 2023 - Jan 2025 (2 years)

Greeted and welcomed guests, managed reservations and table availability, and coordinated seating with waitstaff to maintain smooth front-of-house operations.

Guest Reception Seating Coordination Customer Service Multicultural Communication Microsoft Office Cash Handling

Customer Service Agent

Call Center

Jan 2023 - Dec 2023 (11 months)

Provided daily customer support in a fast-paced, multicultural call center environment, consistently meeting sales and retention goals and achieving high satisfaction rates.

Customer Support Sales Targets Customer Retention Multilingual Communication Conflict Resolution CRM Microsoft Office

Waitress (Contract)

Restaurante La Cuina

Jan 2022 - Jan 2023 (1 year)

Delivered friendly, attentive service and handled orders, special requests, and payments efficiently in a high-volume restaurant setting.

Table Service Order Management Customer Service Teamwork Cashiering

Receptionist

R&L Real State

Jan 2021 - Jan 2022 (1 year)

Managed billing, contracts and financial records with accuracy and confidentiality while supporting clients and internal operations at a London real estate office.

Billing Management Contract Administration client support Microsoft Office Scheduling