Open to opportunities

alex Ndayambaje

@alexndayambaje

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Aspiring Network Engineer with a focus on IT support and development.

Rwanda

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What I'm looking for

I am looking for a dynamic role in IT that fosters growth and innovation, where I can apply my technical skills and contribute to impactful projects.

I am currently pursuing a Bachelor's Degree in Information Technology at Adventist University of Central Africa, with an expected graduation in 2025. My studies have equipped me with a solid foundation in software development, system administration, data analytics, and network management. I have successfully completed various projects that have honed my technical skills and prepared me for real-world challenges in the IT field.

In addition to my academic pursuits, I have gained practical experience as a Customer Care Executive at MTN Call Center, where I handled an average of 300 calls daily, providing exceptional customer service and resolving technical issues. This role enhanced my problem-solving abilities and communication skills, allowing me to thrive in high-pressure environments. I am passionate about technology and innovation, and I actively engage in projects that involve data analytics and machine learning.

Experience

Work history, roles, and key accomplishments

Current

Football Coach

Current

Saranda Football Academy

Jun 2024 - Present (1 year)

Engaged in training sessions to teach football techniques and strategies. Focused on developing players' skills and promoting teamwork and discipline.

Coaching Teamwork Communication Strategy Development Community Engagement

Current

Network Engineer | IT Support

Current

Adventist University of Central Africa

Mar 2022 - Present (3 years 3 months)

Currently completing a Bachelor's Degree in Information Technology, focusing on software development, system administration, data analytics, and network management. Involved in various IT projects that enhance technical skills and practical knowledge.

Java JavaScript ASP.NET MySQL System Administration Python Power BI Git Docker

Customer Care Executive

Ison Experiences/MTN Call Center

Mar 2024 - Jun 2024 (3 months)

Handled an average of 300 calls daily, providing excellent customer service and resolving inquiries related to MTN's services. Developed strong communication and problem-solving skills while ensuring customer satisfaction.

Customer Service Problem Solving Communication Multitasking Technical Support

Database Administrator

Good Harvest

Jan 2022 - Jan 2024 (2 years)

Managed and optimized database systems, ensuring data integrity and security. Worked closely with developers to implement data models and improve database performance.

MySQL Database Management Data Security Query Optimization Data Compliance

Education

Degrees, certifications, and relevant coursework

Adventist University of Central Africa

Bachelor's Degree in Information Technology, Information Technology

2022 - 2025

Currently completing a comprehensive program in Information Technology, focusing on software development, system administration, data analytics, and network management.

ES Kanombe EFOTEC

Secondary School Diploma, Mathematics, Physics, and Computer Science

2018 - 2021

I studied Mathematics, Physics, and Computer Science at ES Kanombe EFOTEC during secondary school, where I developed a solid foundation in these subjects.