I seek roles where I can build scalable customer success and digital product functions, drive cross-market growth, and work closely with executive teams to deliver measurable commercial impact.
AM
Looking for a job
Alex Muriu
@alexmuriu
Customer success and digital product leader with experience driving growth across Africa, UK and globally.
KenyaWhat I'm looking for
I am a seasoned transformation and customer success leader with 17 years of experience scaling customer value strategies and driving digital product growth in corporate and venture-backed startups across Africa and the UK.
At Moniepoint I built the global Customer Success function and designed multi-market, compliant support strategies that delivered scalable service to millions of users and enabled a 95% self-service experience through product-led tools.
Previously at Absa I founded and led the Innovation Lab, ran 40+ cross-department agile sprints, and delivered initiatives that generated significant new revenue and materially improved product governance and go-to-market speed.
I am trained in Design Thinking (Stanford GSB), skilled at engaging C-suite and board stakeholders, and passionate about translating customer insight into measurable commercial impact and repeatable, customer-centric innovation.
I'm keen on remote roles in product discovery, customer research, scrum master, customer journey mapping, customer success, product content design, product user training, design thinking workshop facilitation, customer experience management
Experience
Work history, roles, and key accomplishments
UK
Current
Lead - Community, Ventures & Partnerships
Unthinkable Kenya
Jan 2017 - Present (8 years 9 months)
Founded and grew a community of 3,000+ members supporting startups and SMEs, facilitating USD 500K in annual business exchange and helping members secure USD 250K in funding.
MI
VP, Customer Success
Moniepoint Inc.
Nov 2023 - May 2025 (1 year 6 months)
Built and led Moniepoint's global Customer Success function across multiple regions, delivering a 95% self-service experience via intelligent chat and in-app tools and aligning CX with revenue retention strategies.
AK
Head of Customer Experience
Absa Bank Kenya
Jan 2017 - Nov 2023 (6 years 10 months)
Led digital engagement and customer experience initiatives, driving USD 10M monthly cross-sell/up-sell value, 1.5x mortgage growth, doubled active retail accounts, and founded the Absa Innovation Lab delivering a USD 6M supplier lending book.
KG
Digital Brand Manager
KCB Bank Group
Mar 2014 - Nov 2016 (2 years 8 months)
Established the bank's digital marketing unit, grew the KCB App to 300,000+ active users enabling USD 7.7M monthly transactions, launched online account opening (50,000+ accounts year one), and drove 30% of new customers via digital channels.
AF
Co-Founder
After6Labs
Apr 2013 - Mar 2014 (11 months)
Launched a digital innovation lab building fintech, education, and FMCG solutions, raised USD 20K angel financing, supported a startup to raise USD 100K and developed e-learning and conference platforms.
SK
Associate Account Director
Scanad Kenya
Jan 2012 - Mar 2013 (1 year 2 months)
Managed business development and client portfolios, securing and overseeing accounts totalling over USD 2M with major brands including EABL, Barclays, Nestlé, and Coca-Cola.
CL
Head of Digital
Creative Edge Limited
Apr 2008 - Dec 2011 (3 years 8 months)
Progressed from software developer to head the integrated digital media unit, increasing business revenue by 20% (approximately USD 150K annually) and delivering integrated campaigns for multiple clients.
Education
Degrees, certifications, and relevant coursework
SBStanford Graduate School of Business
Executive Education, Design Thinking
2020 - 2020
Completed executive education in Design Thinking at Stanford Graduate School of Business in 2020.
SSStrathmore Business School
Executive Education, Finance
2017 - 2017
Completed Finance for Non-Finance Managers program at Strathmore Business School in 2017.
SUStrathmore University
Diploma, Business Information Technology
Completed a Diploma in Business Information Technology at Strathmore University.
SSStrathmore Business School
Program for Management Development, Management
2019 - 2019
Completed the Program for Management Development at Strathmore Business School in 2019.
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science at Jomo Kenyatta University of Agriculture and Technology.
UT
U.S. Department of State / CRDF Global (GIST Tech-I)
Program Certificate, Business Planning and Innovation
2013 - 2013
Completed the GIST Tech-I: Business Planning & Innovation program (Kuala Lumpur) administered by the U.S. State Department and CRDF Global in 2013.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
KenyaAuthorized to work in
United KingdomSalary expectations
1k-1k USD
Social media
Job categories
Digital StrategistCustomer Success ManagerDirector of Customer ExperienceDigital Transformation LeaderDirector Of Innovation LabsProduct Operations ManagerVice President Of Global Customer SuccessHead of Customer SuccessDirector of Customer SuccessPrincipal Customer Success ManagerSr. Manager Of Customer SuccessClient Success Manager
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