Open to opportunities

Alex Moyanah

@alexmoyanah

Message

I resolve complex software issues using SQL, PHP, Linux, and clear customer communication.

United Kingdom

Message

What I'm looking for

I'm looking to apply my software support, troubleshooting, SQL, PHP, and root-cause analysis experience to resolving customer issues, improving products, and working closely with engineering and product teams.

I've supported B2B workplace software at Clipboard, handling 200 tickets per week and resolving 90% at first contact through Zendesk, log analysis, configuration checks, and clear communication. I also onboarded customers, maintained troubleshooting documentation, and shared recurring issues with product and engineering teams.

My background includes software support and SQL investigation at Bromcom Computers, PHP development for electronic invoicing and billing at Data Interconnect, and root-cause analysis of rail disruption data at Southeastern Railway. I bring a first-class MEng from King's College London and an evidence-led approach to diagnosing technical problems.

Experience

Work history, roles, and key accomplishments

Software Support Engineer

Clipboard

Jun 2025 - Aug 2026 (1 year 2 months)

Provided first-line support for B2B workplace software, handling 200 tickets per week and resolving 90% at first contact. Managed full ticket lifecycle in Zendesk, triaged issues against SLAs, and escalated complex cases to engineering.

Zendesk SQL PHP Linux Troubleshooting Customer Support Knowledge Base Management

Education

Degrees, certifications, and relevant coursework

King's College London

Master of Engineering, Mechanical Engineering

2005 - 2008

Grade: 1st

Masters Degree in Mechanical Engineering (MEng) with first-class honours. Final year modules included Computational Fluid Dynamics, Computer Aided Design, and Robotic Systems.