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Alexis de Jesús ALVAREZ JACOME

@alexisdejessalvarezj

Multilingual customer support professional at TELUS International who handled inquiries in Spanish, French, and English.

Canada
Message

At TELUS International, I responded to customer inquiries in Spanish, French, and English, clarified service procedures, and documented interactions and next steps.

As a French and Humanities Instructor at Tecnológico de Monterrey, I designed and facilitated learning activities, prepared assessments and feedback, and addressed learner questions. I also taught French and humanities subjects at other schools and universities in Mexico.

I'm currently a Spanish-Language Audio Annotation Contributor with Babel Audio, transcribing speech and applying emotion-labeling guidelines. My work also includes French-language instruction, DELF-DALF assessment, and Spanish translation and post-editing.

Experience

Work history, roles, and key accomplishments

BA
Current

Spanish-Language Audio Annotation Contributor

Babel Audio

Nov 2026 - Present (0 months)

Transcribe Spanish speech and apply emotion-labeling guidelines to assigned audio material. Use project taxonomies and quality instructions in structured language-data workflows.

AQ

French Instructor and DELF-DALF Examiner

Alliance Française de Querétaro

Jul 2023 - Jul 2026 (3 years)

Supported language learners, assessed needs, and explained evaluation requirements. Applied standardized assessment criteria and delivered clear, actionable feedback.

Universidad Veracruzana logoUV

University Lecturer

Universidad Veracruzana

Aug 2016 - Jan 2023 (6 years 5 months)

Taught French, phonetics, language didactics, and music-related subjects; created teaching and assessment materials. Reviewed academic work and communicated requirements and feedback clearly.

IT

Translator and Post-editor

iDISC Information Technologies

Jan 2017 - Dec 2018 (1 year 11 months)

Translated and revised language content into Spanish, including machine-translation post-editing. Checked terminology, meaning, consistency, and readability.

Education

Degrees, certifications, and relevant coursework

Tecnológico de Monterrey logoTM

Tecnológico de Monterrey

Diploma, Educational Innovation

Earned the Google Certified Educator Level 1 and an Educational Innovation Diploma from Tecnológico de Monterrey in 2026.

Université des Antilles logoUA

Université des Antilles

Master’s Degree, French as a Foreign/Second Language Didactics

Master’s degree in French as a Foreign/Second Language Didactics from Université des Antilles, completed in 2022.

Universidad Veracruzana logoUV

Universidad Veracruzana

Diploma, Spanish as a Foreign Language Teaching

Completed a Spanish as a Foreign Language Teaching Diploma from Universidad Veracruzana in 2018.

Universidad Veracruzana logoUV

Universidad Veracruzana

Bachelor’s Degree, Music

Bachelor’s degree in Music from Universidad Veracruzana, completed in 2017.

Universidad Veracruzana logoUV

Universidad Veracruzana

Bachelor’s Degree, French Language

Bachelor’s degree in French Language from Universidad Veracruzana, completed in 2015.

Tech stack

Software and tools used professionally

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