Alexandru Panaitoiu
@alexandrupanaitoiu
Customer-focused logistics and transport professional with strong dispatch and delivery expertise.
AustriaWhat I'm looking for
I am a logistics and customer service professional with hands-on experience in delivery operations, dispatch coordination, and contact-center support. I consistently meet performance and safety targets while providing friendly, professional customer interactions.
My background includes courier driving for a major e-commerce provider, route optimization using GPS and apps, and maintaining vehicle safety and cleanliness. I pair strong time management with real-world driving and delivery experience.
I have extensive dispatcher and transport-management experience, organizing FTL transports across the US and Canada, scheduling drivers, preparing customs documentation, and using TMS software to track shipments and performance. In customer-facing roles I supported U.K. and U.S. markets via chat and ticketing platforms, resolving account and technical issues.
I also bring SEO and web-related skills from earlier roles, with experience in on-page/off-page optimization, technical SEO, and content creation, plus familiarity with tools like Zendesk, Slack, WordPress, and TMW. I am motivated to continue building a long-term career in logistics and supply chain operations.
Experience
Work history, roles, and key accomplishments
Courier Driver
Amazon
Jan 2023 - Jan 2025 (2 years)
Loaded, organized, and delivered Amazon packages on assigned routes while meeting daily performance and safety targets; used handheld devices for navigation and scanning and maintained professional customer interactions.
Customer Service Representative
Sykes
Dec 2020 - Aug 2023 (2 years 8 months)
Provided chat-based customer support for theVisible/Verizon project for the U.S. market, resolving account and technical issues and analyzing potential fraud or identity abuse risks.
Customer Service Representative
Majorel Strategy & Expertise SRL
Apr 2019 - Aug 2020 (1 year 4 months)
Supported Bolt U.K. customers and drivers via Zendesk and Slack, resolving service issues, managing payments and bonuses, and monitoring rides to ensure service quality.
Transport Dispatcher
AndyTransportInc
Aug 2016 - Aug 2018 (2 years)
Organized and coordinated FTL transports across the United States and Canada, managed client communications and driver assignments, and prepared customs documentation to ensure timely deliveries.
SEO Specialist
Weryonimpex SRL
Jul 2012 - Nov 2015 (3 years 4 months)
Designed and implemented customized SEO campaigns, conducted keyword and technical audits, and resolved indexing and server issues to improve clients' search visibility.
Education
Degrees, certifications, and relevant coursework
ENALOGOS S.R.L.
Certificate, Personal Development
2023 - 2023
Completed a short professional course as a Personal Development Counselor.
SUSpiru Haret University
Bachelor's Degree, Psychology and Educational Sciences
2019 - 2022
Activities and societies: Personal Development Counselor course (related)
Completed a Bachelor's Degree in Psychology and Educational Sciences with focus on personal development and counseling techniques.
Avantaj Consulting
Certificate, Web Design and SEO
2017 - 2017
Completed a short Web Designer and SEO training program.
National College Mihai Viteazul
High School Diploma, General Secondary Education
2010 - 2014
Secondary education completed at National College Mihai Viteazul in Ploiești.
Availability
Location
AustriaAuthorized to work in
Job categories
Skills
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