Alexandra Longoria
@alexandralongoria
Detail-oriented customer-focused professional skilled in merchandising and data processing.
What I'm looking for
I am a detail-oriented, customer-focused professional with a strong background in retail merchandising, customer service, and data processing. I combine accuracy with efficiency to support operations in fast-paced environments and maintain strong client relationships.
In frontline and administrative roles, I have supported large client bases, scheduled and documented work for hundreds of businesses, and maintained CRM records to ensure clear, timely communication. I bring practical experience with inventory control, planogram execution, and promotional compliance that drives point-of-purchase performance.
My time with the Internal Revenue Service sharpened my data-entry accuracy and familiarity with tax processing systems (IDRS), including work on sensitive forms and remittance processing. I am comfortable handling confidential information and using systems such as SPSS for statistical work when needed.
I am dependable and service-oriented, with additional experience in education and direct care that reinforces my communication, administrative, and organizational capabilities. I seek roles where I can apply meticulous attention to detail and strong client relations to improve operational outcomes.
Experience
Work history, roles, and key accomplishments
Receptionist
Jill’s Office
Oct 2025 - Present (4 months)
Provide front-line support for 800+ businesses by scheduling estimates and documenting detailed call notes in the CRM to ensure accurate client records and timely communication.
Retail Merchandiser
Crossmark
Mar 2023 - Apr 2025 (2 years 1 month)
Drove sales through point-of-purchase and shelf management, built relationships with store managers, managed inventory and returns, and ensured promotional compliance.
Customer Service Representative
Internal Revenue Service
Jan 2013 - Jan 2014 (1 year)
Assisted taxpayers with payment plans and general tax inquiries, guided customers on deadlines and procedures, and educated on strategies to avoid future liabilities.
Data Transcriber
Internal Revenue Service
Jan 2010 - May 2012 (2 years 4 months)
Accurately entered sensitive taxpayer data and processed remittances and 1065 forms while conducting research using IDRS systems to maintain data integrity.
Daycare Teacher
Page’s Academy of Discovery
May 2009 - Dec 2009 (7 months)
Delivered educational programs for children aged 2–4, managed classroom activities, communicated with parents, and performed light accounting and administrative tasks.
Direct Care Professional
Chrysalis
Mar 2008 - May 2009 (1 year 2 months)
Supported adolescent females in developing independent living skills, administered medications, and accompanied clients to appointments to promote wellbeing and autonomy.
Education
Degrees, certifications, and relevant coursework
Weber State University
Bachelor of Science
Bachelor of Science degree completed at Weber State University, focusing on foundational coursework and preparation for roles in customer service and administrative support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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