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Alexander Ramirez

@alexanderramirez

Technical Support Engineer in enterprise software and cloud environments, resolving IBM App Connect and Kubernetes issues for global clients.

Costa Rica

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At IBM, I provided enterprise-level support for IBM App Connect Enterprise, IIB, and CP4i across cloud and on-prem environments. I resolved issues in Windows, Linux, Kubernetes, and Red Hat OCP deployments.

At Movate (UiPath), I delivered L2/L3 support for UiPath Studio, Robot, and Orchestrator, diagnosing issues in RPA development and production workflows. I also guided customers through installation, configuration, and provisioning.

At Praxis, I designed and implemented CI/CD pipelines using Azure DevOps YAML and PowerShell. I automated builds, deployments, and infrastructure provisioning, and troubleshot pipeline and infrastructure issues.

At Tek-Experts, I supported Microsoft Azure DevOps customers with CI/CD pipelines, configured DevOps agents on VMs and Docker containers, and resolved Git, build, and Azure Active Directory permission issues.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

IBM

Feb 2024 - Aug 2025 (1 year 6 months)

Provided enterprise-level support for IBM App Connect Enterprise, IIB, and CP4i in collaboration with MQ and API connect and other IBM products across cloud and on-prem environments. Resolved critical issues in Windows, Linux, Kubernetes, and Red Hat OCP deployments, ensuring up-time for global clients.

IBM App Connect Enterprise IIB IBM CP4I IBM MQ IBM API Connect Windows Linux Kubernetes Red Hat OCP Cloud Computing On Premise Troubleshooting Distributed Systems

Product Support Engineer

Movate

May 2023 - Nov 2023 (6 months)

Delivered L2/L3 technical support for UiPath Studio, Robot, and Orchestrator. Diagnosed and resolved RPA development and production issues, reducing downtime for client automation workflows.

UiPath Studio UiPath Robot UiPath Orchestrator Robotic Process Automation L2 L3 Support Troubleshooting Customer Support

DevOps Engineer

Praxis

Feb 2022 - Sep 2022 (7 months)

Designed and implemented CI/CD pipelines using Azure DevOps (YAML & PowerShell). Automated builds, deployments, and infrastructure provisioning to improve delivery speed.

Azure DevOps YAML PowerShell CI CD Automation Infrastructure Provisioning Troubleshooting

DevOps Support Engineer L3

Tek-Experts

Mar 2020 - Jun 2021 (1 year 3 months)

Supported Microsoft Azure DevOps customers on CI/CD pipelines (YAML & Classic). Configured DevOps agents on VMs/Docker containers; integrated Azure with AWS and third-party services.