ALAleša Ložar
@alesalozar
IT Support Specialist with 6+ years of experience in technical support.
SloveniaWhat I'm looking for
I am an IT Support Specialist with over six years of experience in technical support, hosting environments, and team leadership. My career has been marked by a commitment to delivering exceptional customer service and ensuring high service availability for B2B clients. I have honed my skills in system monitoring, web technologies, and customer-centric troubleshooting, and I am currently expanding my expertise in system administration and infrastructure support.
Throughout my career, I have successfully managed technical support teams and improved support processes. My experience includes working with cross-functional teams to enhance product offerings and customer satisfaction. I take pride in my ability to document incidents and resolutions, contributing to a robust internal knowledge base that optimizes support procedures.
As I continue my education in Computer and Information Science, I am eager to leverage my skills and experience to contribute to a forward-thinking organization that values collaboration and continuous improvement. I am passionate about technology and dedicated to fostering a supportive environment for both clients and team members.
Experience
Work history, roles, and key accomplishments
Client Support Specialist
Sportradar d.o.o
May 2025 - Present (1 month)
Delivered first-line technical support for B2B clients, ensuring high service availability and issue resolution across Sportradar’s data and streaming services. Investigated, diagnosed, and resolved incidents using internal monitoring tools and support platforms; escalated complex issues to second-line teams following established workflows.
Customer Support Specialist
Toyota Adria d.o.o.
Jul 2024 - May 2025 (10 months)
Provided first-line customer support via phone, email, and chat for automotive products and digital services. Logged and tracked customer inquiries in the CRM system, ensuring accurate categorization and timely resolution.
Team Lead of Technical Support Team
Webtasy, d.o.o.
Jan 2022 - Mar 2024 (2 years 2 months)
Managed and coached a team of 10 technical support agents in a high-volume hosting environment, improving productivity and client satisfaction. Led weekly team retrospectives and 1-on-1 feedback sessions to foster collaboration, support career development, and encourage continuous improvement.
Technical Support Specialist
Webtasy, d.o.o.
Jul 2021 - Jan 2022 (6 months)
Provided technical support for web hosting services, including shared and reseller hosting environments. Managed domain registrations, DNS records (A, CNAME, MX, TXT, SRV), and SSL certificate installations.
Technical Support Specialist
T-2 d.o.o.
Jul 2018 - Jun 2021 (2 years 11 months)
Provided first-level technical support for residential and business users via phone, email, and chat, ensuring timely resolution of internet, VoIP, and IPTV issues. Diagnosed and resolved network connectivity problems, including modem/router setup, Wi-Fi performance, and internal cabling.
Education
Degrees, certifications, and relevant coursework
Academia Maribor
Engineer, Computer and Information Science
Currently pursuing a degree in Computer and Information Science Engineering. The program focuses on advanced topics in computer science and information technology.
Ceed
Leadership Development Program, Leadership
Completed a 3-month leadership development program focused on foundational management skills. Key topics included motivating and engaging team members, setting clear goals and performance expectations (KPIs), managing team dynamics and resolving conflicts constructively, providing effective feedback and fostering open communication, and building a supportive and productive work environment.
Višja strokovna šola za kozmetiko in velnes Ljubljana
Cosmetologist, Cosmetology and Wellness
Studied cosmetology at Višja strokovna šola za kozmetiko in velnes Ljubljana. The program provided comprehensive training in cosmetic practices and wellness.
Srednja ekonomska šola Ljubljana
High school graduate, Economics
Graduated from Srednja ekonomska šola Ljubljana. The curriculum provided a strong foundation in economic and general studies.
Erasmus+
Start-up Training, Entrepreneurship and Business Development
Activities and societies: Market research, customer targeting, sales strategy, product development, pitching, cross-cultural communication.
Participated in a 3-week Erasmus+ training program in Portugal focused on entrepreneurship and business development. Gained hands-on experience in developing and pitching a new product, including market research, customer targeting, and sales strategy. Visited international start-ups and learned directly from founders who shared real-world insights and practical tips for launching and scaling a bu
Tech stack
Software and tools used professionally
Availability
Location
SloveniaAuthorized to work in
Social media
Job categories
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