Alen Romero

At CTL Technology, I handle an average of 60 customer chats per day, providing timely and accurate support.

I manage customer inquiries and issues through a ticketing system, tracking each case from creation to resolution.

I use CRM software daily to log interactions, update customer records, and follow up on open cases. When needed, I escalate complex issues while working toward response time and resolution targets.

I'm pursuing a Technical Degree in Systems while continuing to build my career in customer service. I communicate in English at a B1/B2 level, with strong listening and reading comprehension.