At Ci5 S.A., I handled customer questions through real-time chat, including queries about products, services, billing, and processes. I recorded interactions in the CRM and followed up on pending cases.
I identified recurring issues, guided customers toward solutions, and escalated complex cases when needed. I also collaborated with other teams to improve customer support processes and frequently used responses.
Previously, as a Customer Support Assistant at SSServicios, I supported customers by chat and email with orders, shipping, returns, and product questions. I contributed to a 25% reduction in average response time by standardizing responses and helped train new agents on chat platforms and customer service practices.
