Aleks Usau
@aleksusau
Aspiring Scrum Master with strong coaching background, problem-solving, and stakeholder management skills.
What I'm looking for
I am an aspiring Scrum Master with a solid foundation in coaching principles, developed through three coaching courses at Collegium Da Vinci and hands-on experience guiding teams in problem-solving and collaboration.
Currently I work as a dispatcher in Egala Transport company where I assist drivers in complex, high-pressure situations and manage relationships with service providers and internal teams.
I focus on driving continuous improvement by identifying process inefficiencies, implementing solutions to reduce costs and delays, and facilitating conflict resolution with an emphasis on customer satisfaction.
I am passionate about technology and artificial intelligence and eager to transition into a Scrum Master role where I can facilitate agile ceremonies, remove blockers, coach teams, and enhance collaboration between BA, DEV, QA and other stakeholders.
Experience
Work history, roles, and key accomplishments
Dispatcher
Egala
Jul 2025 - Present (6 months)
Coordinated driver operations and service providers, managing communications and prioritization to ensure timely deliveries and maintain customer trust. Handled high-pressure incidents and escalations while balancing competing priorities across stakeholders.
Technical Support Manager
Hegelmann Group
Jul 2022 - Apr 2025 (2 years 9 months)
Managed technical support for drivers and service providers, resolving complex high-pressure incidents and improving customer satisfaction; identified process inefficiencies and implemented solutions that reduced costs and delays. Coached and guided teams in problem-solving, conflict resolution, and stakeholder communication to streamline operations.
Education
Degrees, certifications, and relevant coursework
Egala
Dispatcher
2025 -
Ongoing studies or training at Egala beginning in July 2025.
Collegium Da Vinci
Certificate, Coaching
2019 - 2022
Completed coaching program at Collegium Da Vinci focused on coaching principles over a multi-year course.
General Education
General Education
General education completed (details not provided).
Availability
Location
Salary expectations
Job categories
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