Aleksandr Burenko
@aleksandrburenko
Multilingual customer support specialist with extensive IT service experience.
What I'm looking for
My name is Oleksandr Burenko, a dedicated customer support specialist with a strong background in IT services. Over the past several years, I have honed my skills in problem-solving and customer care, working in diverse environments where I provided support in multiple languages including English, Italian, Spanish, and Russian. My experience spans various roles, from Service Desk IT positions to Senior Customer Representative, where I managed customer interactions through emails, calls, and ticketing systems.
In my most recent role as a Senior Customer Representative, I successfully managed the entire process from order purchase to delivery, ensuring customer satisfaction through effective communication and problem resolution. My achievements in network marketing, where I led a team of over 80 individuals, further demonstrate my leadership abilities and commitment to fostering a collaborative environment. I am passionate about leveraging my multilingual skills and IT knowledge to enhance customer experiences and drive team success.
Experience
Work history, roles, and key accomplishments
Senior Customer Representative
Huntsman
Mar 2023 - Jun 2024 (1 year 3 months)
Managed customer care through emails and calls, handling orders with SAP, problem solving, and document translation from order purchase to delivery.
Customer Support Agent
LiveXP
Sep 2023 - Jan 2024 (4 months)
Provided customer support for a learning platform, addressing payment and technical issues, and assisting with invoice creation and subscription queries.
Service Desk IT
SETA
Jan 2022 - Dec 2022 (11 months)
Provided customer care in IT services, solving problems via remote control, phone, email, and ticketing management in multiple languages.
Service Desk IT
CORE INFORMATICA
Jan 2017 - Jan 2021 (4 years)
Delivered IT customer care services, addressing issues through remote support, phone, email, and ticketing systems in English, Italian, Spanish, and Russian.
Distributor / Team Lead
Im Mastery Academy
Led a marketing team, distributing financial education products, providing support and training to team members on marketing strategies.
Education
Degrees, certifications, and relevant coursework
ITC Bona
Diploma, Tourism
2011 - 2015
Graduated with a diploma in Tourism, focusing on languages including Spanish and English.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Interested in hiring Aleksandr?
You can contact Aleksandr and 90k+ other talented remote workers on Himalayas.
Message AleksandrFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
