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Dušica Filipović

@duicafilipovi

Senior Business Analyst at Adacta Fintech, leading Claims and Recoveries analysis after supporting core insurance implementations on AdInsure.

Serbia

Message

At Adacta Fintech, I lead business analysis activities for the Claims and Recoveries modules. Before that, I contributed to implementing core insurance modules on the AdInsure platform, supporting the transition from a client’s legacy system.

At MDG Computers Canada, I deployed an automatic customer engagement workflow and designed performance and commission reporting frameworks. I also facilitated Plaid and NMI integrations, using transaction data to optimize payment scheduling and processing.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst

Current

Adacta Fintech

Oct 2026 - Present (1 month)

Lead business analysis activities for Claims and Recoveries modules.

Business Analysis Requirements Management Claims

Recoveries

Business Consultant

Adacta Fintech

Sep 2023 - Sep 2026 (3 years)

Contributed to the successful implementation of core insurance modules, including Party, Organization, Compliance and Policy Administration System (PAS), supporting the transition from a client's legacy system to the AdInsure platform. Facilitated requirements gathering sessions, translated business needs into functional and non-functional requirements, and supported UAT.

Requirements Gathering Functional Requirements Non Functional Requirements Jira UAT Stakeholder Management Documentation SDLC

Business Analyst

MDG Computers Canada

Jul 2020 - Sep 2023 (3 years 2 months)

Facilitated operational and customer-focused initiatives to optimize customer engagement workflows, increase payment success rates, and improve team performance monitoring. Deployed automatic customer engagement workflows, designed performance and commission reporting frameworks, and facilitated third-party integrations including Plaid and NMI payment gateway.

Customer Engagement Workflow Design

Reporting

Third Party Integrations Plaid

NMI

Payment Processing Data Analysis