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Alejandro ÁvilaAV
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Alejandro Ávila

@alejandrovila1

Sales Operations Specialist at Zero Varience, auditing medical insurance accounts and reconciling premium calculations.

Guatemala
Message

At Zero Varience, I audit medical insurance for university students and verify varied insurance requirements. I use Microsoft Excel and mathematical logic to reconcile premium calculations and keep student account records accurate across databases and Salesforce.

At Teleperformance, I managed operational processes using Oracle HCM and supported billing and financial workflows with Salesforce and Panda. Earlier, at Telus International, I created automated CRM workflows and integrations with Monday.com to reduce manual processes and maintain system accuracy.

Experience

Work history, roles, and key accomplishments

ZV
Current

Medical Insurance Auditor

Zero Varience

Jun 2026 - Present (3 months)

Served as a core auditor and primary point of contact for medical insurance covering a high volume of university students across diverse universities throughout all states in the United States. Conducted discovery and verification of complex and varied insurance requirements, demanding exceptional attention to detail, account governance, and strong independent decision-making skills.

TE

Operations & HR Systems Specialist

Teleperformance

Mar 2024 - Mar 2026 (2 years)

Managed a portfolio of high-volume data pipelines and operational processes using enterprise software (Oracle HCM), ensuring projects were delivered on time, aligned with agreed scopes, and in strict compliance with internal KPIs. Demonstrated exceptional SLA discipline by tracking end-to-end workflows, mapping market data, and executing complex submittals under tight deadlines.

TE

Billing & Financial Operations Analyst

Teleperformance

Apr 2022 - Mar 2024 (1 year 11 months)

Served as a core financial subject matter expert, utilizing Salesforce and specialized software (Panda) to configure end-to-end tax compliance, payroll auditing, and financial inquiry resolution workflows while ensuring sound financial controls. Leveraged strong accounting principles and mathematical logic to audit transactional data, verify billing accuracy, schedule recurring payment setups, and

TI

CRM & Process Automation Analyst

Telus International

Feb 2020 - Apr 2022 (2 years 2 months)

Acted as a systems specialist responsible for engineering custom mathematical formulas, automated CRM workflows, and platform integrations to eliminate manual processes and elevate operational efficiency. Applied deep system architecture knowledge to design custom logical frameworks and dashboards, ensuring 100% data integrity and system accuracy across complex business operations.

Education

Degrees, certifications, and relevant coursework

UG

Universidad San Pablo de Guatemala

Bachelor's, Systems Engineering

Pursuing a degree in Systems Engineering with an expected graduation in 2030.

CB

Colegio Guatemalteco Bilingüe

High School Diploma, Science and Literature

Completed high school with a diploma in Science and Literature in 2018.

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