Alejandra Rendón
@alejandrarendn
Bilingual billing associate with strong customer service skills.
What I'm looking for
I'm María Alejandra Rendón García, a dedicated billing associate with over two years of experience in the USA and Canada. My bilingual skills in Spanish and English have allowed me to excel in customer service roles, where I prioritize effective communication and attention to detail. I take pride in delivering high-quality results and ensuring customer satisfaction.
In my current role at UPS Supply Chain Solutions, I manage billing processes for approximately $15 million a month, ensuring accuracy and resolving any discrepancies. My previous experience as a bilingual agent at 24/7.ai further honed my ability to handle customer inquiries and support, demonstrating my adaptability and commitment to excellence in service.
Experience
Work history, roles, and key accomplishments
GBS Intermed Billing Associate
UPS Supply Chain Solutions
Sep 2022 - Jan 2025 (2 years 4 months)
Prepared daily reconciliations and analyzed source documents, ensuring accuracy of customer records and responding to inquiries. Identified, researched, and resolved errors or customer disputes, editing billing-related information and updating customer invoicing.
Bilingual Agent
24/7.ai
Jul 2022 - Aug 2022 (1 month)
Handled customer calls via Avaya, accurately solving queries and concerns while managing circumstances involving unsatisfied customers. Led callers through troubleshooting and looked up customer accounts to provide updates related to billing, shipping, and warranties.
Education
Degrees, certifications, and relevant coursework
I.E. Juan Sebastián de CENSA
High School Graduate, General Studies
Completed high school education at I.E. Juan Sebastián de CENSA in Itagüí, Medellín, Antioquia, Colombia. Acquired foundational knowledge and skills across various subjects.
Availability
Location
Authorized to work in
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