Alejandra RendónAR
Open to opportunities

Alejandra Rendón

@alejandrarendn

Bilingual billing associate with strong customer service skills.

Colombia

What I'm looking for

I'm looking for a role that values customer satisfaction and offers growth opportunities.

I'm María Alejandra Rendón García, a dedicated billing associate with over two years of experience in the USA and Canada. My bilingual skills in Spanish and English have allowed me to excel in customer service roles, where I prioritize effective communication and attention to detail. I take pride in delivering high-quality results and ensuring customer satisfaction.

In my current role at UPS Supply Chain Solutions, I manage billing processes for approximately $15 million a month, ensuring accuracy and resolving any discrepancies. My previous experience as a bilingual agent at 24/7.ai further honed my ability to handle customer inquiries and support, demonstrating my adaptability and commitment to excellence in service.

Experience

Work history, roles, and key accomplishments

US

GBS Intermed Billing Associate

UPS Supply Chain Solutions

Sep 2022 - Jan 2025 (2 years 4 months)

Prepared daily reconciliations and analyzed source documents, ensuring accuracy of customer records and responding to inquiries. Identified, researched, and resolved errors or customer disputes, editing billing-related information and updating customer invoicing.

Education

Degrees, certifications, and relevant coursework

IC

I.E. Juan Sebastián de CENSA

High School Graduate, General Studies

Completed high school education at I.E. Juan Sebastián de CENSA in Itagüí, Medellín, Antioquia, Colombia. Acquired foundational knowledge and skills across various subjects.

Tech stack

Software and tools used professionally

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Alejandra Rendón - GBS Intermed Billing Associate - UPS Supply Chain Solutions | Himalayas