Alejandra Lozano Chica

Managed multiple client relationships and service engagements, coordinating objectives, sessions, and follow-up. Led recurring client meetings to assess progress, establish action plans, and maintain accountability.

Supported customers in English and Spanish in an international service environment, resolving questions while maintaining clear, professional communication. Maintained approximately 95% customer satisfaction through consistent service and follow-through.

Measured productivity and analyzed operational processes and costs to identify improvement opportunities. Identified costs generated by manufacturing waste and presented practical alternatives to reduce unnecessary expense.

Worked directly with management during IFRS implementation and coordinated the collection and organization of fixed-asset information. Created an organized database and control structure for company fixed assets.

Supported promotional and customer-service activities focused on increasing student enrollment. Contributed to a 70% increase in enrolled students and achievement of the enrollment goal.

Worked directly with business owners and commercial teams to identify performance gaps, review results, and establish corrective actions. Led meetings and training sessions, coaching professionals on communication, execution, and client management.

Life Coach Certification obtained in 2020.

B.A. in Economics with emphasis in International Business, completed from 2012 to 2016.

International Business - NAFTA Specialization, 120 hours.

Logistics training, 380 hours.

Advanced English as a Second Language program.

Intensive French language program.