Aldaine Clarke
@aldaineclarke
I lead business operations, workforce planning, and performance improvement across BPO teams.
JamaicaWhat I'm looking for
At Visionary Global Solutions, I direct business proposals, bid submissions, client relationships, and cross-functional operations across Finance, Marketing, HR, and Operations.
I've improved scheduling, adherence, reporting, and staffing efficiency in BPO environments at ModSquad and Itel, supporting operations of more than 400 agents across multiple locations. I use workforce data, KPI reporting, and forecasting to strengthen service delivery and executive decision-making.
I've also managed payroll, recruitment, contractor screening, quality analysis, customer escalations, and team training, including reducing onboarding time by 10% and raising quality scores by 25% for a 55-agent team.
Experience
Work history, roles, and key accomplishments
General Manager
Visionary Global Solutions
Jun 2025 - Present (1 year 3 months)
Directs preparation of business proposals and bid submissions while cultivating strategic client relationships. Oversees cross-functional performance across Operations, Finance, Marketing, and HR, reporting operational metrics to executive leadership.
Education
Degrees, certifications, and relevant coursework
University of the West Indies
Bachelor of Science, International Management
Pursuing a Bachelor of Science in International Management, expected to complete in 2030.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
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