Odain O'Rielly
@odainorielly
Workforce Management Analyst at ModSquad, building capacity-planning tools and reporting adopted across team projects.
JamaicaWhat I'm looking for
At ModSquad, I build capacity-planning tools that help management assess staffing needs against forecast demand. I also standardized reporting and created tools, reports, and processes adopted on other team projects.
I streamlined business-requirements gathering, reducing project delivery time by 15%. I manage forecasting, reporting, and schedules against interval staffing requirements.
At Jamaica National, I combined workforce planning with data analytics to produce staffing forecasts, schedules, and performance reports. I also reconciled cost and client-billing data and calculated revenue for current and prospective accounts.
Across roles at Transparent BPO, itelCX, and Digicel Group, I worked on staffing forecasts, capacity plans, KPI monitoring, and operational performance. I’m completing a BSc in Applied Artificial Intelligence while transitioning into data analytics.
Experience
Work history, roles, and key accomplishments
Build capacity-planning tools to assess staffing needs against forecast demand. Standardize reporting to improve KPI visibility and lead stakeholder meetings for forecasting and scheduling.
WFM and Data Analytics Analyst
Jamaica National
Jul 2025 - Jan 2026 (6 months)
Combined workforce planning with data analytics to produce staffing forecasts, schedules, and performance reports. Analyzed and reconciled cost and client-billing data to support business decisions.
Workforce Management Analyst
Transparent BPO
Sep 2022 - Dec 2024 (2 years 3 months)
Analyzed operational trends to produce staffing forecasts and capacity plans for a contractor-based workforce. Tracked service level, occupancy, shrinkage, adherence, and forecast accuracy to recommend scheduling improvements.
Workforce Management Analyst
itelCX
Feb 2019 - Sep 2022 (3 years 7 months)
Owned forecasting, capacity planning, and scheduling, supported by real-time monitoring and KPI tracking.
Operations Support Analyst
Digicel Group
Oct 2015 - Feb 2019 (3 years 4 months)
Coordinated multiple teams and monitored KPI attainment to support operational performance.
Workforce Management Supervisor
Supported a new-account launch in a workforce management supervisory role.
Education
Degrees, certifications, and relevant coursework
University of Technology, Jamaica
Bachelor of Science, Applied Artificial Intelligence
Pursuing a BSc in Applied Artificial Intelligence, expected to complete in 2027-2028.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Social media
Job categories
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